FAQ

MY BKR

WHY IS BKR A MUST-HAVE BEAUTY ESSENTIAL?

No product you’'re using is going to work if you'’re dehydrated. Beauty Basic: You'’ve got to drink water + sleep. bkr can'’t tuck you into bed early, but this luminous beauty essential will motivate you to drink 10x more water, and love it (like it’'s cake). If you aren't drinking enough water there's no point.

WHY IS EVERYONE IN LOVE?

bkr is like the perfect t-shirt - —soft and effortless and once you start using it you can’'t live without it. Designed with attention to every little detail out of an appreciation for all things luxurious - —the mouth is the perfect sipping size, the sleeve feels right, fits beautifully and is easy to take off and put back on. The cap is made with the most elegant machinery to ensure an exact no-leak seal. It loops on your fingers perfectly whether it's on or off the bottle and can be flipped over and perched over the mouth of your bottle overnight or when stored. A staple at fashion week and loved by A-list celebrities the world over, bkr is a necessary luxury that effectively delivers the element most crucial for flawless beauty—water.

No product you're using is going to work if you're dehydrated.

Beauty Basic: You've got to drink water + sleep. bkr can't tuck you into bed early but, this luminous beauty essential will motivate you to drink 10x more water, and love it (like it's cake). Why bkr? bkr is like the perfect shirt- soft and easy, and you absolutely can't live without it. A staple at fashion week and loved by A-list celebrities the world over bkr is a must-have that most effectively delivers the thing most crucial for flawless beauty - water.

How many collections are presented each year?

Under the creative direction of bkr Founder Tal Winter, we create Trend Collections in the Spring and Fall. Capsule Collections (like the Hearts) are released once or twice a year.

How are the colours determined?

Collections are based on runway trends in New York, London, Paris and Milan. To us, fashion is a combination of the art we see during Fashion Week and what is happening around the world now. It doesn't exist in a bubble. That thoughtfulness both drives our creativity and directs our mission.

WHAT INSPIRES THE DESIGN?

We are inspired by everything we love. The well-designed, the hip new bar in town, the most luxe hotels, Italian furniture, couture jumpsuits, sky-high boots, Parisian street chic, Tokyo minimalism, the cool, the pretty, the calm, the bright, soft white sheets and everything transparent and clean. Above all, we believe that the objects in your life should be beautiful, effortless and loved.

HOW DO BKRS GET SUCH CUTE NAMES?

Founders Tal and Kate spend hours on airplanes, in hotels, on weekends and in between everything else obsessing over the little details. They carefully craft every name to match each bkr's personality and inspiration, and they never settle on any name unless they both love it completely.

WHY ARE COLOURS DISCONTINUED?

Trend Collections and Capsule Collections are generally limited edition. While some colours remain in stock or come back, most sell out and we put them in “the vault” to make room for new colours. So get the ones you love when you see them or they may be gone forever. Sad face.

ARE all COLLECTIONS LIMITED EDITION?

We are inspired by runway, art, street and beauty and evaluate emerging trends seasonally. bkr Trend Collections reflect what's happening around the world and the colour palette of the times. Some trends are more short-lived and we treat those as limited edition colours. Others become iconic and remain foundational bkr colours as long as they remain in fashion —just like the perfect t-shirt, the nude nail and distressed jeans remain relevant and necessary forever and go with everything. Capsule Collections are all limited edition.

Will you make more hearts?

Capsule Collections (like the Hearts) are released once or twice a year and are all limited edition. They sell out fast and are ultimately all placed in the vault. We know people love them so we ask the founders daily to make more. It's always a surprise if and when they do. Following us on Instagram, Facebook and Twitter is the best way to be the first to know.

How many bkrs do I need?

How many pairs of shoes do you need? The answer is you should have as many as you want. (Our general attitude toward everything in life.) One at work, one in your purse, one in your gym bag, one by your bed, two because you love the new colours and a couple in the dishwasher so that you always have a clean one on hand. "I have enough cute little bkrs." —said no one ever.

Which should I get: BIG or little?

You need both. The little 500ml bkr is the original gangster. It fits perfectly in your purse, in your travels and on urban hikes. You can never have enough little bkrs, period. The 1L is really, really deliciously big and holds 2.5 lbs of water. It's exactly right for a long yoga class, your desk or on a staycation.

FAQ

DETAILS, PLEASE

How big is bkr?

bkr comes in two sizes: original 500mL (16 oz) and BIG 1L (32 oz). The Original bkr is 7.9 inches tall (20 cm), 3.1 inches wide (7.9 cm) and has a 0.8 inch (2.0 cm) opening. Big bkr is 9.65 inches tall (24.5 cm), 3.94 inches wide (10 cm) and has a 0.95 inch (2.4 cm) opening.

How much does bkr weigh?

The Original (500 mL) bkr weighs just under 1lb (14.4 oz). Big (1 L) weighs 1.5 lbs (24 oz).

What is bkr made of?

bkr is made of BPA-free, phthalate-free, FDA approved materials. The bottle is soda-lime glass, the sleeve and gasket are silicone and the cap is made of food-grade, recyclable polypropylene.

Will bkr fit in my cupholder?

The Original 500mL bkr fits most cupholders. It also fits perfectly in your bag, on your desk, and into your everyday routine. The Big 1L bkr will not fit in your cupholder, but may still fit in your cute tote.

IS BKR RECYCLABLE?

Yes, bkr is 100% recyclable. If you need any assistance with recycling any of the parts, please contact us at ADMIN@MYBKR.CO.UK.

WHY GLASS?

Glass is super fly, in every way. It's better for your body and the earth. It's chemically inert; it doesn't alter the taste of its contents and doesn't allow any unsafe chemicals to leach and make you sick. And it's is a fully recyclable material. It can be recycled endlessly and recovered glass is used as the majority ingredient in new glass containers. And without question, everything tastes better out of glass.

WHY SILICONE?

bkr's silicone sleeve is perfectly soft and grippy—and non-toxic. It protects the glass, insulates whatever's inside it, is dishwasher safe, clean, beautiful, and minimal. Silicone is also 100% recyclable. You can find specialty recycling centres, or mail it back to us and we'll recycle it for you.

What the hell is BPA and is it in my bkr?

BPA or Bisphenol A is a chemical found in plastic water bottles. It has been linked to a host of ailments including increased risk of cancer, obesity, early onset puberty, and diabetes. While many plastic products contain BPA replacements, we don't want to find out 10 years from now that those aren't safe either. There is no BPA in your bkr and we don't put a BPA replacement in it either.

FAQ

CARING FOR BKR

How do I clean and store my bkr?

Clean your bkr with hot soapy water or on the top rack of your dishwasher. The sleeve is dishwasher safe and does not need to be removed, but it's easy to slip off if you want to. Our founder Tal will show you how: click here. We recommend storing your bkr with the cap off.

IS MY BKR BREAKABLE?

Your bkr bottle is made of soda-lime glass - —it's durable and protected by a soft silicone sleeve, but it is still glass - —so treat it carefully as you would your cell phone or any other thing you love. Don't freeze it or leave it in your car in the freezing cold - —it will break. If you accidentally break it in the first 90 days, we will replace it for you. Please see our Returns and Replacement policy section for details.

Does the sleeve come on and off easily?

Yes. It's super easy to take the sleeve off and to put it back on. Our founder Tal made a quick video [click here] demonstrating exactly how.

Can I put my bkr in the freezer? The microwave?

Please avoid freezing, using in the microwave, or exposing to sudden temperature changes. If you freeze your bkr or leave it in your car in freezing temperatures, the water will expand and the glass will break. It will break your heart. Trust us on this.

Can I put hot liquids in my bkr?

bkr isn’'t intended for boiling hot liquid (or for freezing) and we don’'t recommend putting hot liquid in unless the glass itself is already warm. The glass is not tempered so you'’ll want to avoid rapid temperature changes which could cause your bkr to crack. Treat bkr as you would a regular glass, and it will love you back.

FAQ

ORDERING

I want that cute bkr I had my heart set on - —why can'’t I find it in the shop?

This is the biggest bkr heart breaker. We advise that you get the bkr bottles you love when you see them. Don't wait! Many colours are put into the vault” to make room for new ones based on emerging trends. We are inspired by runway, art, street and beauty and evaluate trends seasonally. Our Trend Collections reflect what's happening around the world and the colour palette of the times. Some trends are more short-lived and we treat those as limited editions - —they sell out very fast. Others become iconic and remain foundational bkr colours as long as they remain in fashion - —just like the perfect t-shirt, the nude nail and distressed jeans remain relevant essentials forever and go with everything.

What happens if a product is out of stock?

Many bkrs are limited edition. While some colours remain in stock or come back, most sell out and we don't make them again. We advise that you get the ones you love when you see them and don't wait.

What are my payment options?

bkr accepts PayPal.

When will my card be charged?

Your card will be charged immediately after the order is placed. You will receive an emailed order confirmation after your transaction is complete.

Can I change the credit card used for payment?

Unfortunately, we are unable to change the payment method after the order has been placed, as orders are processed immediately.

Is gift packaging available?

We currently don'’t offer gift wrap.

I need to make a change to my order— - what do I do?

Contact ADMIN@MYBKR.CO.UK as soon as possible and we will work with you to help you.

How do I cancel my mybkr.co.uk order?

If you need to cancel your order please contact us at ADMIN@MYBKR.CO.UK.

Where can I purchase a bkr?

You can find bkr here in our online shop, and at these authorised UK retailers: Selfridges London, W1A 1AB. Selfridges Birmingham, B5 4BP. Fenwick Bond Street, W1S 1RQ. Fenwick Brent Cross, NW4 3FN. Roo’s Beach Newquay, TR7 3NB. The Cutting Co, Loughborough LE11 1UA. Barrecore locations in Chiswick, Chelsea, Kensington and Mayfair. You can find bkr online at selfridges.com, beautybay.com, cultbeauty.co.uk and amara.com. bkr is conquering the world with select retail locations and spas in the United States, Australia, Canada, Denmark, Finland, Hong Kong, New Zealand, Norway, Portugal, Spain, Sweden, and Taiwan. For more information please contact ADMIN@MYBKR.CO.UK.

Why is bkr sold in the Beauty Department?

BEAUTY BASIC: YOU’VE GOT TO DRINK WATER + SLEEP. bkr can'’t tuck you into bed early but, this luminous beauty essential will motivate you to drink 10x more water, and love it (like it’'s cake). No product you'’re using is going to work if you’'re dehydrated. bkr is the solution to staying truly hydrated and helps to create the canvas for a gorgeous complexion so skincare and makeup can do their work.

FAQ

SHIPPING

When will I get my order?

You can usually expect domestic orders to arrive within 5-7 business days (via courier, and will need signing for). The exact arrival time depends on several things including the time of day that you place your order and the address you are shipping to. Please note Saturday, Sunday and bank holidays are not considered business days.

Can I change the shipping address?

If you need to change your shipping address, please write to us at ADMIN@MYBKR.CO.UK and if your order has not already shipped, we can work with you to change the address.

What are the shipping options?

With our standard shipping, domestic orders should arrive between 5-7 business days from the order date depending on where they are shipping. Please note Saturday, Sunday and national holidays are not considered business days.

What countries do you ship to?

We ship to the United Kingdom and Republic of Ireland.

What if I think my order is lost?

Contact us at ADMIN@MYBKR.CO.UK and we will be happy to help you.

FAQ

RETURNS AND REPLACEMENT

Uh-oh. What is bkr’'s return policy?

We hope that you love your bkr as much as we love it. But we want you to be happy. Our return policy applies only if you bought the bkr bottle here. If you bought your bkr at a retail store and would like to return or exchange it, please contact the store directly. If you bought your bkr here and for some reason you are not totally happy with it, you can return it *in unused and new condition* within 14 days of the purchase date for a refund. We do not credit or refund shipping charges. We recommend using a traceable carrier (Royal Mail), insured for the full value of the return merchandise. We are not responsible for return packages lost en route. bkr does not process exchanges on gift orders. Any credit for items returned from a gift order will be issued to the original purchaser. If you need to return your bkr, please email us at ADMIN@MYBKR.CO.UK.

Oops. What happens if I break my bkr?

We know bkr is one little glass bottle you'll treat carefully. If it breaks within the first 90 days of purchase: email ADMIN@MYBKR.CO.UK a photo of your broken bkr, the original receipt from an authorised bkr retailer and a note describing in 250 words or less why you love it, how it broke, and why you want another one and we'll replace the part that broke. You pay the shipping and handling, we pay for the replacement. Limited to one bkr per customer. Alteration, misuse or abuse void this policy.

FAQ

SOCIAL RESPONSIBILITY

Does bkr donate any proceeds?

What happens to one of us affects all of us. When you buy a bkr, we invest a portion of the proceeds in initiatives that combat the global water crisis, help in the fight against cancer and that create the change we would like to see in the world. We have supported many philanthropic organizations and foundations including: the Obakki Foundation, a non-profit organization that uses fashion and creative arts as a fundraising vehicle to bring water and education to people in Africa; the Canary Foundation, which is dedicated solely to the funding, discovery, and development of tests for early cancer detection; and the Wounded Warrior Project, which helps injured men and women who are returning home from current global conflicts and provides assistance and support to their families.

What are you doing to ensure bkrs are made in a socially and environmentally responsible way?

Social and Environmental responsibility are important to us at bkr and we do our best to work closely with only the most responsible partners abroad. We'’re proud to have stringent requirements and standards so that you can feel confident in your choice to use a bkr. Know that by making that choice, you’'re helping to make a real difference in the world.

FAQ

LEGAL & PRIVACY

What is bkr’'s warranty policy?

bkrs are warranted against all manufacturer's defects for one year with proof of purchase from an authorised bkr retailer or from our website. We do not warrant the bottles against normal wear and tear. Alteration, misuse or abuse of the product will void this warranty. Except as set forth above, bkr makes no other warranties, express, implied or statutory, and bkr hereby disclaims the implied warranties of merchantability, fitness for a particular purpose and non-infringement. bkr's liability for all damages, direct, indirect, incidental, consequential, special, exemplary and otherwise arising out of or related to a consumer's use of the bkr bottle is limited to the total amounts paid by purchaser for the products, regardless of the legal theory on which any such damages may be based and whether or not bkr is aware of the possibility of such damages. Some jurisdictions may not allow the exclusion or limitation of implied warranties or incidental or consequential damages, and to the extent that the laws of those jurisdictions apply to you, as the customer of the bkr bottle, the above exclusion and limitation of warranties will apply only to the maximum extent permitted by applicable law. To make a warranty claim, please contact bkr customer care at ADMIN@MYBKR.CO.UK.

What is bkr’'s privacy policy?

bkr UK is committed to protecting your privacy. Information you provide us by which you can be identified when using this website, will only be used in accordance with this privacy statement. bkr UK is committed to ensuring that your information is secure. To prevent unauthorised access we have several physical and electronic procedures to safeguard and secure information we collect online. bkr UK will not sell, distribute or lease your personal information to third parties without your permission or are required to do so by law. You may request details of personal information that we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to: bkr UK 3 Old Court Mews 311a Chase Road London N14 6JS If you believe that any information we hold on you is incorrect or incomplete, please write to or email us at ADMIN@MYBKR.CO.UK as soon as possible, at the address above and we will correct any information found to be incorrect.

bkr's terms & conditions

These terms and conditions contain important information governing use of this website. bkr UK reserve the right to change these terms and conditions and we recommend you read them prior to placing an order. By placing an order with bkr UK you are deemed to have read, understood and agreed to these terms and conditions. If you are unhappy with any aspect of them, contact our customer service department on email at ADMIN@MYBKR.CO.UK or call us on 020 8912 5325 prior to placing an order. All rights, including copyright, on this website are owned by or licensed to bkr UK. Any use of this website or its contents, including copying or storing in whole or part, other than for your own personal, non-commercial use is prohibited. You may not modify, distribute or re-post website content for any purpose without prior approval from bkr UK. If you require additional information regarding these terms & conditions or have any comments or complaints concerning the website, please email us at: ADMIN@MYBKR.CO.UK or call us on 020 8912 5325. bkr UK is operated by Glorious Brands Ltd. Registered office: Allen House 1 Westmead Road, Sutton, Surrey SM1 4LA. Company registered in England & Wales No. 7264440 VAT registration No. 992 9073 72. Limitations of Liability bkr UK will only be liable for direct loss, save in the event of death or personal injury in respect to which there is no limit, to a maximum total of the price of the product purchased in respect to any claim. By the fullest extent permitted by law and with the exception of that previously detailed above, bkr UK shall not be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence on the part of bkr or any of its directors, employees or otherwise for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of, or in connection with, the use of this website, the supply of the products or their use or resale by you. bkr UK cannot be held liable to you or be deemed to be in breach of the contract terms by reason of any delay in performing, or any failure to perform any of its obligations relating to the products ordered by you if the delay or failure was due to any cause beyond our reasonable control. Website Content bkr UK have taken every care posting content on this website. bkr UK are not responsible for any errors or omissions or for the results arising from the use of such information. All prices quoted on the website are in GBP (£) pounds sterling and are inclusive of VAT where relevant. bkr UK have made every effort in ensuring that this website is virus and defect free, however we cannot guarantee that your use of this website will not cause damage to your computer. bkr UK shall not be liable to any individual or organisation for any loss or damage to computer equipment as a result of using this website. This website and our terms and conditions have been designed for use within the United Kingdom and under UK law, this does not affect your statutory rights.

Intellectual Property Ownership Rights and Usage

bkr® is a registered trademark of Tali Corp dba bkr (“bkr”), as are all the other related trademarks, service marks, graphics, and logos (collectively, the “bkr Trademarks") used in connection with the sale and distribution of bkr products. This Site may contain third-party trademarks, service marks, graphics, and logos. You are not granted any right or license with respect to the bkr Trademarks or the trademarks of any third party. As between you and us, you acknowledge that we own or have a license to all title and copyrights in and to the content provided on this Site. All title and intellectual property rights in and to the licensed content provided on this Site is the property of the respective content owners and may be protected by the applicable copyright or other intellectual property laws and treaties and subject to use restrictions under such laws or treaties.

Artist credit

All Spring 2015 Campaign Illustration by Wendy Plovmand. Fall 2014 Illustration by Blanda Eggenschwiler.

FAQ

CONTACT

What's the best way to contact bkr?

EMAIL us for the fastest response. For customer care write to ADMIN@MYBKR.CO.UK. Prefer the phone? Call us on 020 8912 5325 during normal office hours. Love letters, fan mail, and all other mail can be sent to bkr UK, 3 Old Court Mews, 311a Chase Road, London, N14 6JS.

How do I contact bkr publicity?

Email ADMIN@MYBKR.CO.UK

FAQ

PRESS

HOW CAN I REACH BKR PUBLICITY?

Please direct all press inquiries to: ADMIN@MYBKR.CO.UK

FAQ

PRODUCT AUTHENTICITY

Where can I buy authentic bkr products?

You can find bkr here in our online shop, and at these authorised UK retailers: Selfridges London, W1A 1AB. Selfridges Birmingham, B5 4BP. Fenwick Bond Street, W1S 1RQ. Fenwick Brent Cross, NW4 3FN. Roo’s Beach Newquay, TR7 3NB. The Cutting Co, Loughborough LE11 1UA. Barrecore locations in Chiswick, Chelsea, Kensington and Mayfair. You can find bkr online at selfridges.com, beautybay.com, cultbeauty.co.uk and amara.com. bkr is conquering the world with select retail locations and spas in the United States, Australia, Canada, Denmark, Finland, Hong Kong, New Zealand, Norway, Portugal, Spain, Sweden, and Taiwan. For more information please contact ADMIN@MYBKR.CO.UK.

What are counterfeits?

Counterfeit bkr products are fakes or imitations of authentic bkr products that are aimed at tricking people into believing that they are authentic products. Counterfeit products are not held to bkr’s high standards for design, manufacturing, testing and safety.

How can I identify a fake bkr website?

Online auction and forum sites are a common place for counterfeiters to sell fake bkrs. If you have any doubts about whether a site is an authorised bkr retailer please contact ADMIN@MYBKR.CO.UK.

The Impact of counterfeiting

Counterfeiters don'’t pay taxes and don'’t pay fair wages or benefits to their employees. They aren'’t accountable to human rights and environmental regulations and they don'’t adhere to child labor laws, anti-sweatshop laws, or restricted substances laws. This puts workers and the environment at risk, and customers too, because you don'’t know what materials were actually used to make the counterfeit products. Shopping counterfeit sites also puts you at risk for identity theft. All of these factors drive us to work very hard to shut down counterfeiters.

How can I report counterfeits?

To report counterfeit bkr products or suspect websites to bkr, please send an email to ADMIN@MYBKR.CO.UK. Please provide as much descriptive information as possible about the products or the website, such as the location of the products, the seller of the products, the website address, etc. We appreciate your help in the battle against counterfeiting.

What do I do if I bought a counterfeit bkr?

If you bought a fake bkr you should demand a refund from the seller. If it'’s an online site, you should leave a review to warn people. Please also report the seller to us at ADMIN@MYBKR.CO.UK. Finally, treat yourself right and buy yourself an authentic bkr here or at an authorised retailer.